Paydesk.co
Paydesk is the payment and recruiting platform based in UK. It is a marketplace where publishers, broadcasters, media business and editors able to find, book and hire professional news gathering assets around the world. Paydesk puts everybody in touch and guarantees payment, if the job is completed.
The main assigned task was to do UX research of usability, make analysis report, including remote user testing with a radio producers and making interview with freelancers from different countries who use this platform. Make improvements to UX part and prepare new UI components. Help a platform to grow.
https://paydesk.co/
The main assigned task was to do UX research of usability, make analysis report, including remote user testing with a radio producers and making interview with freelancers from different countries who use this platform. Make improvements to UX part and prepare new UI components. Help a platform to grow.
https://paydesk.co/
Bring ideas to life
Develop app
Delivered and completed tasks
project goal
— Review the old version of the system
— Interviewing with real users
— Identify pain points in the system
— Writing a documentary report with the results of the interview, including Negative Aspects, Positive Aspects, Suggestions for Improvement
— Analyzing wireframes of existing flow and designation of problematic parts
— Redesign UI for web and mobile
— Improve user flow
— Add features to help the platform grow
— Improve UX
— Implementing process support for developers (in progress)
https://paydesk.co
— Interviewing with real users
— Identify pain points in the system
— Writing a documentary report with the results of the interview, including Negative Aspects, Positive Aspects, Suggestions for Improvement
— Analyzing wireframes of existing flow and designation of problematic parts
— Redesign UI for web and mobile
— Improve user flow
— Add features to help the platform grow
— Improve UX
— Implementing process support for developers (in progress)
https://paydesk.co
Impact statement
I was involved to audite Paydesk workflows, aiming to identify real-user pain points without drastically altering the familiar platform while driving company progress.
My methods included:
Qualitative data collection: I conducted interviews (open-ended questions), focus groups (group discussions to gather opinions), and ethnographic observation (immersive study of user behavior). I also performed a literature review.
My methods included:
Qualitative data collection: I conducted interviews (open-ended questions), focus groups (group discussions to gather opinions), and ethnographic observation (immersive study of user behavior). I also performed a literature review.
How we Make It Work it?
Research
I worked on analize platform user flows
Interview
I collected Qualitative data to identify issues user have
Improvement plan
I created a document outlining recommendations for the team's future work.
Create updates in existed flow
Update landing
Implemanting
Deliver final result
Improvements
Implement new features and create updates after the testing period
Showcase of Research stage
I worked here primarily as a UX researcher to identify areas for platform improvement.
Improvement plan
As a result of my research i have provided next recomensations:
High Priority:
Improve Verification: Simplify the phone verification process; avoid redundant requests.
Streamline Profile Completion: Make profile completion easier for clients.
Revamp Landing Page: Increase journalist engagement by highlighting earnings potential, showcasing Paydesk's ease of payment for producers (emphasize single-invoice payments for multiple journalists), and clearly explaining how producers can manage their journalist teams globally. Include information on producer benefits (e.g., simultaneous purchase and management of journalist stories). Explain how the "stories" feature benefits producers.
Improve Onboarding: Provide clear instructions and helpful messages (e.g., suggesting nearby journalists if initial search yields no results, guidance on profile completion).
Enhance Notifications: Implement clear notifications for actions like extending hire periods or hiring journalists.
Clarify Journalist Range & PRO Accounts: Provide clearer information on journalist profiles and the benefits of PRO accounts.
Fix Search Functionality: Display more than 25 journalists per search result page; add pagination and improved filtering. Fix the issue of losing search results after navigating to a journalist profile. Remove the "request availability" button for journalists using the search function. Pin selected journalists to the top of search results. Add a link for advanced search on the main page. (Consult Anton on feasibility of fixes.)
Address Favourites: Allow users to favorite journalists *before* hiring.
Medium Priority:
Improve Newsfeed Usage: Increase user engagement with the newsfeed.
Clarify Extended Hire Period: Provide better explanations and help messages.
Low Priority / Future Considerations:
Billing Flexibility: Allow producers to choose payment methods (card or invoice) and offer journalists more withdrawal options.
Multiple Journalist Hiring: Enable producers to hire multiple journalists for the same task.
Archived Jobs: Evaluate the usage and potential improvements for archived jobs.
Message History: Display a count of unread messages and provide comprehensive message history details.
UI Touch-ups: This is a continuous effort, but these are prioritized.
High Priority:
Improve Verification: Simplify the phone verification process; avoid redundant requests.
Streamline Profile Completion: Make profile completion easier for clients.
Revamp Landing Page: Increase journalist engagement by highlighting earnings potential, showcasing Paydesk's ease of payment for producers (emphasize single-invoice payments for multiple journalists), and clearly explaining how producers can manage their journalist teams globally. Include information on producer benefits (e.g., simultaneous purchase and management of journalist stories). Explain how the "stories" feature benefits producers.
Improve Onboarding: Provide clear instructions and helpful messages (e.g., suggesting nearby journalists if initial search yields no results, guidance on profile completion).
Enhance Notifications: Implement clear notifications for actions like extending hire periods or hiring journalists.
Clarify Journalist Range & PRO Accounts: Provide clearer information on journalist profiles and the benefits of PRO accounts.
Fix Search Functionality: Display more than 25 journalists per search result page; add pagination and improved filtering. Fix the issue of losing search results after navigating to a journalist profile. Remove the "request availability" button for journalists using the search function. Pin selected journalists to the top of search results. Add a link for advanced search on the main page. (Consult Anton on feasibility of fixes.)
Address Favourites: Allow users to favorite journalists *before* hiring.
Medium Priority:
Improve Newsfeed Usage: Increase user engagement with the newsfeed.
Clarify Extended Hire Period: Provide better explanations and help messages.
Low Priority / Future Considerations:
Billing Flexibility: Allow producers to choose payment methods (card or invoice) and offer journalists more withdrawal options.
Multiple Journalist Hiring: Enable producers to hire multiple journalists for the same task.
Archived Jobs: Evaluate the usage and potential improvements for archived jobs.
Message History: Display a count of unread messages and provide comprehensive message history details.
UI Touch-ups: This is a continuous effort, but these are prioritized.
Before & After
Showcase of Flows
Here are some example of user flows and updates in UX|UI
Video presentation
Desktop view
Desktop view
Video presentation
Mobile view
Mobile view
Take a look at my other project
I can create projects on a turnkey basis for you with my team. Open to offer you support in SMM, PR, Copywriting,
Photography, Development Team.
If it is what you want, then get in touch with me.
Photography, Development Team.
If it is what you want, then get in touch with me.
Let's write your own beautiful success story.
